Without a well-defined process, the resulting software product is often of low quality. This leads to increased support costs and lower profit since scarce engineering resources will have to be diverted from new product development (which generates revenue) to Bug Fix Releases (which typically do not generate revenue).

Organizations need to recognize the delicate balance that exists between Quality, Features, and Schedule. Pushing too hard on one means the other two will suffer.

There is a similar balance that exists between People, Process, and Product. People are the most important resource in any software development organization. Process is what helps make people more productive and more efficient.

Understanding the Product and how your Customers use your product is essential for improving Quality.

Working closely with your staff, we help create a Predictable Software Development^TM Process that will enable your organization to:

• follow a consistent process that can be tailored to meet the needs of specific projects

• develop accurate estimates and build realistic schedules

• incorporate knowledge of actual Customer use to improve Quality